At the end of each week, I will provide a weekly report breakdown listing all tasks given, status/progress and how long each task has taken to complete. All will be split into categories; all will be clear for your reference. End of the month for billing you will get a statement along with invoice. I have another VA to stand in for me, don’t worry! Give me a call or email me – let’s get talking! I am open to ways that work for you. My clients usually message me via WhatsApp or email. Sometimes clients schedule a call or use Slack. Whichever best works for you. I’ll be available on the phone/ email during your business hours – 9am-5:30pm UK Yes! I would love to help you. Time is tracked and rounded up or down to the nearest 15 minutes / hours do not roll over to the following month It’s extremely easy! Give me a call or drop me an email, that’s all it takes. No notice period. I am confident, this won’t be the case! As I pride myself to work at a very high standard and reach for the stars when I do so. However, if you are unhappy – I will work with you to have that resolved straight away. For clients on package deals I won’t charge for the time taken and for pay as you go bookings, I will issue free time for future use. I am available on short notice so anything is possible, usually 24 hour notice minimum. I should respond within an hour. Yes, we can do this. However, the cost of setting up an email address and required access is charged to you. During our consultation period, I will take the time to understand the brand as a whole including how you engage with customers and suppliers so we can keep this consistent and convey the best possible image when we are working for you. Yes, I offer 1 free tester task for those that are interested in using my services I offer a few packages but also a pay as you go service for new clients. I provide you a quote upfront with the tasks you need sorting before you book to avoid any confusion or surprises. After all work is complete, we can discuss a package if that is beneficial to you. Yes, you can! Get in touch and we can discuss the finer details over a coffee perhaps? We can go over what services I think may help you and your business. We can discuss moving forward how you can really benefit from the service I can provide you. I am happy to sign a non-disclosure agreement to give you a greater peace of mind, no problem at all! I am incredibly discreet and handle sensitive and confidential information on a daily basis. Let’s discuss any issues you may have to feel more at ease. If you are concerned about confidential information, please contact me for further reassurance. Turn around would be within 24 hours depending on the task set. Happy to get completed to tighter deadline if needed.
How can I keep track of tasks?
What happens if you’re on holiday or off sick?
How do I sign up?
How do I communicate with my Virtual Assistant?
What times are you reachable from?
Is Jade’s Office suitable for one-off tasks or projects?
What happens if I don’t use all the hours included in my package?
How much notice do I have to give to cancel or change my package?
If something goes wrong and I’m not happy, will I get a refund?
How much notice do I need to give for your help with tasks?
Can you use my company branding and email when working for me?
Do you offer a free trail period or free hours?
How do I know how many hours I may need?
Can I build a package that suits me?
How can I ensure the information I share is kept confidential?
How long does it take to complete tasks?
